Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from soko.com.au (the “Site”).

By providing personal information to us, you consent to our storage, maintenance, use and disclosure of personal information in accordance with this Privacy Policy. We may change this policy from time to time, so we encourage you to check our website regularly.

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

• Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.

• Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps

• Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and PayPal information), email address, and phone number. We refer to this information as “Order Information”.

How we use your personal information

We use the Order Information that we collect generally to fulfil any orders placed through the Site, including processing your payment information, arranging your order's shipping, and providing you with invoices and/or order confirmations. Additionally, we use this Order Information to:

• Communicate with you

• Screen our orders for potential risk or fraud

• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing and storing your personal information

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. You may opt out of marketing material or ask us to delete your Order Information and Personal Information at any time.

We share your Personal Information with approved third parties to help us use your Personal Information as described above; we will never sell your personal data to a third party. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.